NDIS support FAQs for Canberra
These NDIS support FAQs cover starting services and making arrangements with Barmil in Canberra. Find practical answers, then contact us with questions about your own circumstances.
Starting support and making arrangements
For questions about NDIS support in Canberra, begin with service areas, your goals and the arrangements you need. Availability and funding must be discussed for your situation.
Which parts of Canberra do you serve?
Barmil serves Canberra, including Belconnen, Gungahlin, North and South Canberra, Woden Valley, Weston Creek, Tuggeranong and the Molonglo Valley. Tell us your suburb so we can discuss suitable arrangements and availability.
How do I start receiving support?
Call, email or use the enquiry form to tell us about your goals, the support you need and your Canberra suburb. We will discuss suitability, funding arrangements and availability before agreeing on services.
Can I choose the support I receive?
Your goals and preferences guide the discussion. You can ask about one service or a combination, then agree on a support arrangement that is suitable for your needs.
Will my NDIS plan cover these services?
The answer depends on your plan, your disability-related needs and the service being proposed. Check your funding and payment arrangements before agreeing to support.
Can a family member or support coordinator contact you?
Yes. A person you choose can help make the enquiry or join the discussion. We will clarify your preferences and consent before sharing information or making arrangements.
Can I ask about changing providers?
Yes. Tell us the support you are looking for and any timing considerations. Check notice periods and existing service agreements before making a change.
Do you provide overnight or 24-hour care?
These arrangements must be discussed individually. They are not assumed to be included in daily tasks or shared living assistance.
Do you support every NDIS funding arrangement?
Please tell us how your plan is managed. We will confirm whether the proposed service and payment arrangement can be accepted before you start.
Can services change as my needs change?
You can contact us to discuss changes to your goals, routine or support needs. Any changes should be agreed as part of your service arrangements.
Are activities, travel and tickets included in the price?
Ask for a clear explanation of support time, travel and any other costs. Ordinary tickets, memberships and meals are different from the support needed to participate.
What should I include in my first enquiry?
Your name, preferred contact method, Canberra suburb and a brief description of the service you need are a helpful starting point. Avoid sending sensitive records in an initial enquiry.
How do I give feedback?
Call or email Barmil and explain what you would like to discuss. You can involve a support person of your choice and ask about the process for raising a concern.